A satisfied patient is more likely to remain a loyal customer, which in turn can impact your revenue cycle management performance. Results from a recent PwC online consumer survey show that convenience is the most important feature respondents look for from their healthcare provider.
Getting an appointment quickly, and in a convenient location are the two most important services. Additionally, consumers told us that, as patients, they want:
ability to schedule an appointment easily and in an acceptable time frame
access to a range of affordable treatment options
explanation of how much treatment will cost before receiving treatment
PROS
CONS
Customer Experience
Product Features and Ratings
HIPAA Compliance
Templates
Charting / Document management
Interactive Reporting Framework
Intutative PMO Features
Adequate KPIs definition
Visual interface
High Price
Better Alternative Available
Ease-of-use
4.0
Customer Support
3.8
Value For money
4.1
Functionality
3.9
