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Kareo

Kareo EHR

Kareo EHR

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EHR Systems > Kareo EHR

Kareo EHR
Business Size:

Kareo is an Irvine California company that provides software as a service for independent medical practices.

Kareo Office
Kareo EHR Inside
Kareo Patient Overview
Kare Demographics
Kareo Office
Kareo EHR Inside
Kareo Patient Overview
Kare Demographics

Kareo is one of the popular EHR providers based in the United States. Founded in 2004 by Dan Rodrigues, he is the current CEO of the company as well. Kareo is popular among healthcare providers for its reliable software – the company itself claims to serve a network of over 50,000 practitioners. Employing more than 500 workers, Kareo is a booming name in the EHR and Medical Billing industry.

Kareo offers a variety of products optimized for medical providers based in the US. Its most important product, Kareo EHR, is a web-based, iOS supported solution for small and medium-sized practices. Additional products include Practice Management, Patient Engagement and Billing Company Software. Kareo also offers services, including Medical Billing Services, Analytics, Telemedicine, Mobile Application (iOS) and Marketplace.

Kareo has enjoyed decent customer faith and they’ve not disappointed as well. They've got an excellent retention rate, which shows that their aftersales support is quite satisfactory. Their implementation is pretty fast as well. Kareo EHR is optimized in such a manner that it allows migration, conversion and implementation without the need to install any expensive servers. Kareo has also been enlisted by Forbes, Deloitte, Medical Economics, Capterra, OCBJ and FrontRunners as one of the top EHR companies in the US. It has been a recipient of the famous Black Book Award for four consecutive years (2013, 2014, 2015 and 2016). Furthermore, Kareo is HIPPA Compliant, Meaningful Use 2 Certified MACRA MIPS Certified and ONC-certified.

SOFTWARE FEATURES
  • Appointment Management
  • Billing Management
  • Clinical Work Flow
  • Community Health Centers
  • CPT
  • Document Management
  • Hl7
  • Icd-10
  • Icsa Labs
  • Lab Integration
  • Medical Templates
  • On-Premise
  • Onc-Atcb
  • Oncology Cloud
  • Referrals
  • Reporting And Analytics
  • Sleep Medicine And Centers
  • Solo Practice
  • Surgery
  • Voice Recognition

      23 Reviews of Kareo EHR
      Overall rating ( 3.8 / 5)
      How Would You Rate this Software?
      Overall Quality

      Roberto Leonard

      Jan 2019
      Secure and easy to use

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      We using Kareo free ehr it is very easy to learn and use and its almost free if we don’t use their practice management system. It is web based app so it can be use from anywhere only with the help of fast internet.

      Cons

      Copying and pasting text is quite difficult task it is somewhat more irritating. As it is web based system if you didn’t logout before closing it. The saved client record will be locked, and to unlocked you have login from your desktop or laptop rather than Iphone or Ipad.

      Neil Jorge

      Jan 2019
      Need Improvement

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Interface is very user engaging and convenient to learn. Scheduling patient’s appointment and search patient’s history is very easy aswell.

      Cons

      There are many features on which Kareo should take action to improve them. Like to see patient’s age of date of birth it takes extra clicks. On the appointment information there should be additional information provided like, address, date of birth, phone no & email etc.

      Tracy Edwin

      Jan 2019
      Minor Bugs but Easy to Use

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Before Kareo we were using an expensive EHR which wasn’t completely worth it and waste of money. Kareo has some minor glitches in the system but overall fulfill the needs of our practice. And the staff is happy.

      Cons

      Creating provider note is a bit tricky. There are continues bugs keep occurring which cause repetitive distraction.

      Trevor Geoffrey

      Jan 2019
      Best for small practices

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Kareo’s reporting section is super easy and descriptive to explain the balance to the patient. Patient scheduling is very easy to create. As we are working in 5 doctors practice it is very beneficial to see and schedule accordingly.

      Cons

      Sometimes frequent update creates a little mess up. If they could send a notification before updating the system we’ll be able to hold and save or documents timely. Rest is good.

      Harry Clifford

      Jan 2019
      User Friendly System

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Kareo is very user friendly emr with a lot of useful features and functions according to the need of our practice. Customer support is always very friendly and understanding.

      Cons

      There are few areas where kareo needs to be improved like when we send the patient demographics there is no option for labs and studies. Hospital version is bit different and difficult to use. And it should allow to add more section per patient visit.

      Jones Cook

      Jan 2019
      Great Product

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Their everything is very detailed and they provide a step by step guide on how to get things done. My staff loves Kareo

      Cons

      It would be nice if they cut down their cost. Its too over priced and they also need to improve their EHR and PMS interfaces

      Frank Wade

      Jan 2019
      Happy with Kareo for over Five years

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Kareo is very easy and simple software with everything so detailed that it really streamlines your workflows

      Cons

      Since I am the owner of a small practice and they do not give time lapse to make the payments not even a day or two. And getting the money out gets very hard on this short notice

      Alan Kale

      Jan 2019
      Simple software program

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      The program is for medical practices and they will not force you to buy upgrades on daily basis. Its simple and easy

      Cons

      Some of their features which came free initially with the package. They have now started charging for those..

      Carrie Nagle

      Jan 2019
      3 years with Kareo and counting..

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Three years ago, I had no experience into billing, healthcare or patient demographics. Kareo made all my clinical operations so fast and convenient to run.

      Cons

      Some of their application features are not up to the mark.. but I am sure they have they capability to fix them soon!

      Ray Parker

      Jan 2019
      Lead in Medical Billing

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      I find their customer support representatives very helpful and full on knowledge. They instantly assist you in getting your issue resolved

      Cons

      Sometimes when I make a few changes in the system, it does not seem to appear or be changed. Then, you have to consult their support to get it fixed

      Mikhael Focus Acupuncture & Physical Therapy P.C.

      Jan 2019
      Great Feature and Very Good Support Team

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      The support is very good and timely responsive. The software is very user friendly and very well integrated.

      Cons

      There are a lot of features, which takes quite much time to get adjusted with the regular use of system. Rest there is no cons I found yet.

      Lisa Storrs Pediatrics

      Jan 2019
      Not good for Pediatrics:

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      The software is easy to use like an app. And I guess this is the only good thing I can say about the Kareo right now. I am looking to switch back for my previous software asap.

      Cons

      The growth charts and vaccine section is the disaster for the pediatrics specialty. The customer support is too bad. Their response time took too long for even simple issues.

      mariam JJP INTERNAL MEDICINE GROUP

      Jan 2019
      Best EMR Software ever:

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      I found Kareo very user friendly, easy to use and navigate though out the system. The online tutorials are very helpful to understand the system. It helped a lot in storing patient’s record online.

      Cons

      The verification of patient’s insurance is very difficult. I don’t know there is a problem in the software or they are not certified with those insurances.

      Mallory Mallory Griffith, MA CCC-SLP

      Jan 2019
      Great Software – But not for solo provider

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      The system is easy to use and its well designed for the big practices or where more provider needs an emr system. The could based system helps to store my patient’s data online without any fear of stealing and hacking.

      Cons

      The system is a bit pricy. As a solo provider practice I cannot afford the monthly fees and annual charges. If the price could be reduced then it would be great to use.

      Waleed Khyber Teaching Hospital

      Jan 2019
      Systems needs a lot of improvements:

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      I can use Kareo on IPhone devices. It is easy to access from anywhere. We were using dr chrono before so it is relatively cheaper than from it. The newly added patient messaging feature is very useful.

      Cons

      The system is completely manual even it doesn’t have autosave for provider’s note. The system is very complicated to use in the hospital environment. There are lot of glitches throughout the software.

      Daren Schwarts

      Nov 2018
      Good but not the best

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Some features are really easy to use like we can manage our patient’s record and view their appointments. It also offers a customized plan for each type of appointment and task required for different case and treatment plan.

      Cons

      It still required to update lots of features and add new features like auto reminder, new training program and like these more.

      Kenneth Smith

      Nov 2018
      Horrible Customer Support

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Their price is very suitable for almost every type of practice. But I guess it is the only attractive aspect to the purchase but it is not worth.

      Cons

      Customer support is totally messed up. I decided to go with the kareo because of their reasonable price but If I ever knew about their poor client service I would rather like to pay more and hassle less. When I asked to cancel my all my subscriptions about 2: 30 pm they billed me again at 7:30. When I asked them to explain for this extra bill they have no clue and nothing could be done. I am not gonna suggest and use this product again ever.

      John Davis

      Nov 2018
      Customer Support Team Is Very Active at Their Work

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      I really like the customer service team. They provide information and teach in very helpful way. They properly guide step by step about how to use this product. Its really time saving and helpful.

      Cons

      Kareo software still required a lot of updates in their product features. It is sometime bit difficult to navigate from one section to another.

      Kriss Reed

      Nov 2018
      Not completely satisfied with kareo

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Pricing is way more suitable as compare to other ehr vendors. The trial was an extra good step to start this vendor. Support and implementation is very quick responsive.

      Cons

      Some features are very complicated to operate like Macros. It was added on per demand in the software after purchasing. It required a quite plenty of time to writing SOAP notes where others vendors has very easy to use features.

      Oscar Hayden

      Nov 2018
      Great product! Thanks to your great customer service .

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      I really appreciate that there product is free of charge for using its application and there technical support is so great and has a lot of patience on your concerns and I'm thankful to that.

      Cons

      It has a lot of improvement to be consider so us users will appreciate it much , But overall experience using this product is awesome for me .

      General comments

      Great customer support!

      Kyrian Vida Digital

      Nov 2018
      My experience was quite okay

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      My experience in using this software wasn't that complicated. I was able to understand the features and functions of the software.

      Cons

      To the best of my knowledge, the functionalities of this software might not be easily navigable for the layman

      General comments

      Might not be easy to adapt for a new user.

      Matthew BGPT

      Nov 2018
      Matthew from BGPT Number of employees: 51-200 employees

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      I did like how the software in a graded instantaneously with our EMR system in order to put new clients instantaneously as we head to Devin to our other system.

      Cons

      I don’t like the frequent updating of the software that worker prompt me on screen nearly weekly to log in and update to the newest version. Also I am www not a fan of the system layout and appearance. Found it tough to navigate at times.

      Aparna James

      Nov 2018
      Kareo - billing software

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Excellent customer service. Kareo billing portal is easy to use even for a not-so tech savvy person.

      Cons

      Kareo Engage was not very useful for my practice. I have not used Kareo EHR. Kareo billing portal frequently gets upgraded which means that we need to delete and re-install it every 2-3 weeks which is a hassle.

      General comments

      The upgrade part is a hassle. otherwise it is good.

      How Would You Rate this Software?
      Overall Quality

      About Company

      Glassdoor Rating:

      No of Employees:

      500+

      Annual Revenue:

      $600.5 M

      Established Year:

      2004

      Customer Support Hrs:

      Coming Soon
      Overall Rating

      4

      Key Features

      HIPAA Compliance

      8.5

      Templates

      9.4

      Charting / Document management

      9.5
      Top Pros and Cons
      • Interactive Reporting Framework

      • Intutative PMO Features

      • Adequate KPIs definition

      • Visual interface

      • High Price

      • Better Alternative Available

      Customer Ratings

      Ease-of-use

      4.0

      Customer Support

      3.8

      Value For money

      4.1

      Functionality

      3.9

      Download Kareo EHR Extended Information

      Kareo

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