NextGen Healthcare is an EHR solutions provider founded in the year 2001 and is a subsidiary of Quality Systems Inc. It currently employs around 2,465 employees and has an estimated annual revenue of about $120 million, which makes it one of the most eminent companies present in the market.
NextGen presently offers two different EHR solutions:
NextGen is a highly scalable EHR system which adapts to the size of the practice.
NextGen Enterprise EHR helps users achieve interoperability, patient engagement, regulatory compliance and value-based care delivery.
NextGen Office (formerly MediTouch) EHR is a cloud-based solution that integrates with a variety of product suites to enable point-of-care charting with talk, touch and type capabilities. It offers lab result management, patient workflow monitoring and e-prescribing.
In addition to this, NextGen offers the following functionalities:
ELIMINATE AFTER-HOUR DOCUMENTATION
Dictate and document the patient visit at the pulse of patient care. Complete documentation by the time you see your next patient.
PROMOTE EMPLOYEE RETENTION
Reduce physician burnout by implementing productivity solutions to alleviate bureaucratic tasks and refocus physicians' efforts on patient care.
BOOST PRODUCTIVITY: DOCUMENT IN TWO CLICKS
Quickly document the exam description, case management, and the treatment plan using previously saved specialty encounter defaults.
USE SPECIALTY-SPECIFIC CONTENT
Enjoy integrated content that better aligns to your specialty workflow, and unique data capture and quality reporting needs.
ADOPT NEW CARE DELIVERY MODELS
Leverage certified EHR technology, analytics, and population health tools to achieve PCMH transformation and participate in alternative payment models (APMs) or payer-sponsored quality programs.
UTILIZE A WORKLOG MANAGER
Deploy a rules engine that automates tasks and operational support to quickly and completely close encounters. Coordinate the correct tasks to the appropriate clinical or administrative team to streamline their workday.
TAILOR YOUR ENTERPRISE SOLUTION TO SCALE
Scale your enterprise solution as quickly as your business grows. Travel to different locations to treat a variety of patients.
ACCESS THE LARGEST CAREGIVER NETWORK
Utilize integrated interoperability to engage with more than 1 million caregivers across the United States.
Cheryl C
Overall Quality
Functionality
Customer Support
Value for Money
The software is being constantly updated and bug-fixed. Customer service has drastically improved over the course of time. In most cases, the problem gets resolved by someone who picks up the support calls. Also, there are webinars conducted regularly that are very helpful.
There is an option of issue submission using emails, but the case is immediately closed, once they get back. Lots of emails are needed to make them seriously respond to your queries/problems. Also, if there's something not already integrated into the system, there are little or no ways to request them to add a particular thing.
Saeed J
Overall Quality
Functionality
Customer Support
Value for Money
Lots of good things to it, such as being not really reliant on a specific platform, and can work on practically any browser. Moreover, no specific infrastructure, including hardware and software are needed internally, for the software to work optimally.
The software lags specialty-focused MACRA and Meaningful Use. Also, there is a need for large-scale modification of documenting certain situations.
Kari A
Overall Quality
Functionality
Customer Support
Value for Money
The software is highly customizable and can be moulded in accordance with the practice needs. The software bundle includes ePrescribe capability, Rosetta, Patient Portal, and MirthConnect. The support staff is extremely friendly and helpful, with resources who have actually worked in clinical environments.
A lot of clicks and buttons needed to scroll through the different modules of the application. Also, the interface is too modern, which is one of the reasons why it caused initial delays,
Kari (Foot and Ankle Center, PLLC)
Overall Quality
Functionality
Customer Support
Value for Money
The A/R functions are something to be praised, for how quickly the vendor reimbursements are done. The implementation process is free of any hiccups, and I haven't witnessed any down-time as yet. Also, each statement can be reviewed before being sent, and the help sheets are very helpful indeed.
Attaching a claim with billing, and asking for employee help to review should be added.
Cheryl S
Overall Quality
Functionality
Customer Support
Value for Money
Works whatever of what platform is being utilized, including ChromeOS, macOS, iOS, Android, and other platforms. Moreover, whatever browser is being utilized, the cloud-based application works seamlessly.
Reporting on clinical data isn't great, and searching for specific medical diagnosis is a hard-task.
Nelya Zastsev
Overall Quality
Functionality
Customer Support
Value for Money
I am using Nextgen healthcare from a years while working as an IT specialists in other healthcare industry. Overall it is a very good experience.
Sometimes the application speed get slow and system crashes down which caused all the work lost due to timely unsaved
Mason Yates
Overall Quality
Functionality
Customer Support
Value for Money
Waste of money, waste of time, waste of all effort to put in this software for patient satisfaction and quality care,
Very very difficult to learn and use. Takes a lot of clicks even for a simplest tasks. Systems frequently crashes which caused a lot of troubleness. It does not communicate with other emrs. And every note take too many time to complete.
Lane DeVoile
Overall Quality
Functionality
Customer Support
Value for Money
I can’t even describe a single good feature for this software. It all contain bunch of errors and clicks to navigate from one report to another.
It is not very user friendly by its user features for the 13 providers. Its lay out is too old and outdated. Even mouse navigation is not promptly move. Every time you have to sign in twice with email and password. It is not use of money that was paid and unfortunately the board who decide to go with this vendor do not use the system. Highly didn’t discourage to go with this vendor.
Rebecca Cole
Overall Quality
Functionality
Customer Support
Value for Money
Very easy to use and navigate from one report to another. Their Equine protozoal myeloencephalitis is quite well designed for providers which reduce a lot of time to extra clicks.
Its patient portal is just terrible. Its required a lot of improvement. Most of sections are very hard to understand and requires a lot of clicks to pull a simple report. If they could make it less complicated and easy to navigate it would be the best thing they could do.
Hunter Anderson
Overall Quality
Functionality
Customer Support
Value for Money
None. There are no pros of this product. It is horrible. I would not recommend NextGen to anyone.
It requires countless clicking to complete the simplest tasks and each note takes excessive time to complete. Moreover, its glitchy, crashes frequently and does not communicate with other EMRs and is very hard to learn.
Carrie Nagle
Overall Quality
Functionality
Customer Support
Value for Money
Schedules appointments and generates medical information.
Nextgen does not provides a good end user experience. It's medical services are satisfactory but is a great tool for dental.
Reece Hutton
Overall Quality
Functionality
Customer Support
Value for Money
This has helped get things organized and makes it easy to stay on top of any outstanding issues.
I have no issues thus far except for the delays in the start up.
Olivia Burt
Overall Quality
Functionality
Customer Support
Value for Money
The software owns different aspects which makes it easier for the staff to get their jobs done.
The message tab is helpful but annoying at times when I am trying to do something in a hurry and the message board opens automatically
Glassdoor Rating:
No of Employees:
2,465
Annual Revenue:
$120 M
Established Year:
Customer Support Hrs:
Coming Soon
HIPAA Compliance
Templates
Charting / Document management
Interactive Reporting Framework
Intutative PMO Features
Adequate KPIs definition
Visual interface
High Price
Better Alternative Available
Ease-of-use
4.0
Customer Support
3.8
Value For money
4.1
Functionality
3.9
