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Care 360 EMR

Care360 by Quest Diagnostics EHR

Care360 by Quest Diagnostics EHR

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EHR Systems > Care360 by Quest Diagnostics EHR

Care360 by Quest Diagnostics EHR
Business Size:

Care360 is an EHR solution offered by Quest Diagnostics, a company which was incorporated in 1996. Quest diagnostics employs around 45,000 people and has a net income of about $772 Million.  

Quest Diagnostics software
Quest Diagnostics emr
Quest Diagnostics emr images
Quest Diagnostics EHR screenshot
Quest Diagnostics software
Quest Diagnostics emr
Quest Diagnostics emr images
Quest Diagnostics EHR screenshot

Care360 is a web-based EHR solution specially designed to cater to ambulatory practices. It is a comprehensive EHR solution which provides specialty-specific solutions to its users such as cardiology, OBGYN etc.

Quanum offers the following features to its clients:

The built-in billing module supports ICDM-9 coding, CPT/Dx coding, eligibility inquiries, claim scrubbing and direct-to-carrier claim submission.

The e-prescription module gives instant access to patients' medical history and allows medical professionals to share prescription directly with the hospital pharmacy store or pharmacy store recommended by the patient.

SOFTWARE FEATURES
  • Appointment Management
  • Billing Management
  • Insurance And Claims
  • Lab Integrations
  • Patient Portal
  • Reporting And Analytics
  • Scheduling
  • Web App
  • Best for Small practice
  • Best for Medium practice
  • Best for Large/Enterprise
  • Android App
  • Ios App
  • Mobile - iPad
  • Cloud, SaaS, Web-Based
  • Desktop - Windows
  • Patient Portal
  • Patient Engagement
  • Telehealth
  • e-Prescribing
  • Lab Integrations
  • Population Health Management
  • Interoperability
  • Support - Phone
  • Support - Email
  • Support - Chat
  • Support - Knowledge Base
18 Reviews of Care360 by Quest Diagnostics EHR
Overall rating ( 3.7 / 5)
How Would You Rate this Software?
Overall Quality

Dr. Lisa

Oct 2024
Good for Lab Workflows but Needs More Tools

Overall Quality

Functionality

Customer Support

Value for Money

Pros

Efficient lab workflows, easy to use.

Cons

Needs more clinical tools.

General comments

Care360 has been great for managing lab workflows, but additional tools are needed for clinical documentation and patient management.

Dr. Brian

Sep 2024
Simple and Effective for Lab Results

Overall Quality

Functionality

Customer Support

Value for Money

Pros

Effective for labs, simple to use.

Cons

Limited EHR functionalities.

General comments

Care360 is effective for managing lab results, but its EHR capabilities need to be enhanced for better practice management.

Megan

Aug 2024
Affordable but Lacking Some Features

Overall Quality

Functionality

Customer Support

Value for Money

Pros

Affordable, easy to use.

Cons

Missing key features like e-prescribing.

General comments

Care360 is affordable and works well for basic practice management, but it’s missing some essential features like e-prescribing.

Dr. Steven

Jul 2024
Easy Lab Integration but Could Be Improved

Overall Quality

Functionality

Customer Support

Value for Money

Pros

Seamless lab integration, user-friendly.

Cons

Patient charting tools are basic.

General comments

The lab integration with Quest Diagnostics is seamless, but Care360 could improve in terms of patient charting and reporting tools.

Dr. Anna

Jun 2024
Useful for Small Practices

Overall Quality

Functionality

Customer Support

Value for Money

Pros

Good for small practices, easy lab management.

Cons

Lacks some EHR functionalities for larger clinics.

General comments

Care360 works well for our small practice, especially for managing lab results, but it’s not as comprehensive as other EHRs.

Peter

May 2024
Good for Labs but Needs More EHR Features

Overall Quality

Functionality

Customer Support

Value for Money

Pros

Excellent for lab management.

Cons

EHR features are limited.

General comments

Care360 integrates well with lab systems, but it could improve its EHR functionalities to better compete with other systems.

Dr. Emily

Apr 2024
Solid for Lab Orders but Not for EHR

Overall Quality

Functionality

Customer Support

Value for Money

Pros

Efficient for lab orders, good integration with Quest.

Cons

Limited EHR capabilities.

General comments

Care360 is great for managing lab orders and results, but its not as robust as a full EHR for clinical documentation.

Dr. John

Mar 2024
Affordable but Lacks Depth

Overall Quality

Functionality

Customer Support

Value for Money

Pros

Affordable, good for small practices.

Cons

Lacks depth for larger practices.

General comments

Care360 is affordable and works for small practices, but it lacks the depth of features that larger practices may require.

Dr. Sarah

Feb 2024
Good for Lab Management

Overall Quality

Functionality

Customer Support

Value for Money

Pros

Excellent lab integration, efficient.

Cons

Limited features for non-lab functions.

General comments

The integration with Quest Diagnostics lab services is excellent, making lab order management much easier and more efficient.

Dr. Michael

Jan 2024
Easy to Use but Lacks Advanced Features

Overall Quality

Functionality

Customer Support

Value for Money

Pros

Easy to use, simple interface.

Cons

Lacks advanced features.

General comments

Care360 is easy to use and works well for our basic needs, but it lacks some advanced features that are available in other systems.

Jonathan Alexander

May 2019
fast and smooth

Overall Quality

Functionality

Customer Support

Value for Money

Pros

The cloud-based system is fast and smooth. You can easily do your work at anywhere or everywhere, including such things like organizing your account books. You can use it on your tablets or mobile phones. Vision web, eye finity these third parties sync well with 360 Care making it interoperable.

Cons

There is minor issues like the web registration does not respond properly at times. But the new layout is better and requires patients to register themselves. It is difficult to multitask on this software, and their pricing strategy requires me to pay for every new provider who is added to practice.

Anthony Robert

May 2019
Patient appointments are very easy to schedule

Overall Quality

Functionality

Customer Support

Value for Money

Pros

It provide the complete meaningful use requirement and I am able to easily share and save my data. Patient appointments are very easy to schedule, and email reminder is one of their feature I like most.

Cons

Usually it takes time if you face an issue. You call the main support number, leave your message and wait for someone to get back to you. The system also costs more than their competitors, but you get what you pay for.

Zachary Justin

May 2019
Customer support is always there for your help, and make time for you.

Overall Quality

Functionality

Customer Support

Value for Money

Pros

When we started our new practice, cost was a big consideration for us, and we needed a complete EHR template. After trying a few vendors, we found 360 Care Psych Advantage. This had all the features we wanted and its efficacy was unmatched. It grows with our practice and addresses all our concerns. The improvements are refreshing. Customer support is always there for your help, and make time for you.

Cons

No doubt that 360 Care is completely well designed EHR software. But, If you like demos and a trial test before purchasing an EHR template, you’ll be disappointed to hear that they do not have a demo. However Psych Advantage was very easy to learn if you can take the risk. They don’t disappoint.

David Ryan

May 2019
knowledgeable staff and they respond quickly

Overall Quality

Functionality

Customer Support

Value for Money

Pros

This EHR software gives support services, a well-designed EHR template, e-billing services and practice management. The best thing is that it allows for customization of software.

Cons

It should provide more personal customization requires a lot of work, if you have time and labor for it.

Joseph Brandon

May 2019
very impressive

Overall Quality

Functionality

Customer Support

Value for Money

Pros

The functions of this software are very impressive. The practice management and billing system of the software is affordable too. It took time to learn the features of its template, and every person from the installation till the customization has responded timely and helped in all areas. Training also went well. 360 Care has improved the functions with time, and they continue to make improvements and adjustments with time. 360 Carefully allows the user to do things continuously in a smooth way. No doubt the technical support team is professional, and they are available when you need them to solve problems for you.

Cons

We have some issues with information regarding insurance, and we can’t import info from the web registration portal. 360 Care has to fix this. Overall there is no major issue, functions are fully featured.

Nicholas Andrew

May 2019
smart script

Overall Quality

Functionality

Customer Support

Value for Money

Pros

The best thing I like about the software that it has “smart scripts” feature which automatically fills in the chart for the practitioner. It has many other smart functions in EHR, like customizing and printing particular letters. You can customize the software using “screen building” function which is super easy to use.

Cons

Though it allows for customization, changing too much of the template causes malfunctions and other layout difficulties in the software. The consequences to the EHR can be huge if the changes are too big.

Emily Joshua

May 2019
well designed for optical industry

Overall Quality

Functionality

Customer Support

Value for Money

Pros

The advantage of this software is that is well designed for optical industry and given its tools, it makes the price worth it. The creators offer support services six days a week, and has specific departments that take care of our different queries. There are different levels of support based on your queries or issues, and that makes their support swift. I have benefited from their various online training courses too.

Cons

Many function in 360 Care works in SQL (Structure Query Language). At the time it enable me to use many useful features regarding my patient portal and appointment scheduling it makes me rely on them a great deal whenever I need to customize something.

Jessica Christopher

May 2019
knowledgeable staff and they respond quickly

Overall Quality

Functionality

Customer Support

Value for Money

Pros

360 Care is feature-rich and so easy to use. Usually, it is hard to find an EHR template that has all that you need. 360 Care has outdone itself. The software has common-use templates which enables quick-running. The specialty of this software is that it can easily customize your templates for you. Integrations with third-party software are also available and lead to better practice management. Support team of 360 Care has knowledgeable staff and they respond quickly. They guided me every step of the way.

Cons

Software customization is one of the best features of 360 Care, and it requires that you have a designed plan for how you will use it. Unlike most software, when you face some issues or errors like bugs in their updated versions, it takes them a lot of time to get rid of the bugs and viruses. However, 360 Care has been there to fix the issues immediately and keep our practice running smooth.

How Would You Rate this Software?
Overall Quality

About Company

Glassdoor Rating:

No of Employees:

286

Annual Revenue:

$19.5 M

Established Year:

2011

Customer Support Hrs:

Coming Soon
Overall Rating

3

Key Features

HIPAA Compliance

8.5

Templates

9.4

Charting / Document management

9.5
Top Pros and Cons
  • Interactive Reporting Framework

  • Intutative PMO Features

  • Adequate KPIs definition

  • Visual interface

  • High Price

  • Better Alternative Available

Customer Ratings

Ease-of-use

4.0

Customer Support

3.8

Value For money

4.1

Functionality

3.9

Download Care360 by Quest Diagnostics EHR Extended Information

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