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athenahealth EHR

athenahealth EHR

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EHR Systems > athenahealth EHR

athenahealth EHR
Business Size:

Athenahealth is amongst the largest providers of healthcare oriented software to providers based in the US. Founded in 1997 by Jonathan Bush, a Harvard MBA, athenahealth claims to have a network of over 160,000 providers and 117 million patients, all over the country.

athenahealth company office
athenahealth main building
athenahealth EHR
athenahealth EHR
athenahealth company office
athenahealth main building
athenahealth EHR
athenahealth EHR

This company is also one of the biggest EHR companies, in terms of its employee count. There are over 6000 employees currently working for athenahealth.

Athenahealth offers several services to its providers. These services include athenaClinicals (Electronic Health Records), athenaCollector (Practice Management), athenaCommunicator (Patient Engagement Portal), Medical Billing, Population Health, Care Co-ordination and Epocrates. The premier product of athenahealth is athenaOne – an integrated suite, which includes athenaCollector, athenaClinicals and athenaCommunicaor, all combined into a unified platform. This product is optimized for those athenahealth users, who are looking for an all-inclusive experience in their practice.

Athenahealth has one of the biggest networks of providers within the US. Therefore, it is easy to catch up with providers who are already using the services of athenahealth. Athenahealth offers interoperability, which means that all the stakeholders in any medical practice are seamlessly connected and data sharing can actively take place.

They highly value the needs of their providers and would try to offer as much customization as they can. In terms of their certifications, athenahealth is HIPPA certified, MACRA and MIPS certified and HITECH certified.

SOFTWARE FEATURES
  • Appointment Management
  • Bariatrics
  • Clinical Work Flow
  • Cloud
  • CPT
  • E-Prescription
  • Em Coding
  • HIPAA
  • Hl7
  • Icd-10
  • Icsa Labs
  • Ios App
  • Patient Demographics
  • Patient History
  • Patient Portal
  • Referrals
  • Reporting And Analytics
  • Review Score
  • Scheduling
  • Solo Practice
  • Voice Recognition
  • Web App

      45 Reviews of athenahealth EHR
      Overall rating ( 3.4 / 5)
      How Would You Rate this Software?
      Overall Quality

      Lisa Medical Clinic

      May 2021
      Not Recommended at all

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Honestly, the salesperson was the reason we went with Athena. Everything that they promised never came to fruition.

      Cons

      Their EHR is not user-friendly at all. Even simple tasks required a bunch of unnecessary clicks and lots of time.

      Janis Reed Practice

      May 2021
      Good at first

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      The first week was very good but after that issues start rising.

      Cons

      The system gets crashes every day. The software has very basic features and their sales peoples push to go advanced to buy for more features.

      Molly Katz

      Sep 2019
      Definite value for the money

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      The EMR is outstanding with great utility. A lot of things can be modified, which adds to the utility of the application. I would definitely want other people to use the application too.

      Cons

      The implementation of the application is a long process, as compared to other vendors in the industry. Moreover, the prices of Athena are much higher comparitively, and they should work on this.

      Molly Molly Katz, MD

      Jul 2019
      Worth spending money

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      the emr/pm is brilliant I love the functionality they offer, there are many ways to customize you charts and use portable devices incase you need to visit your patients. I really recommend it.

      Cons

      the implementation takes longer then you might think other vendors don't usually take that long and I just wish they would reduce their prices because Athena is very heavy on the pocket.

      JANETTE EDGARDO G ALICAWAY, MD PC

      Jul 2019
      Software is amazing but support is worst

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      The interface is very user friendly and easy to use as compared to our previous emr. Easily navigation throughout the system.

      Cons

      Support is really bad. There are very rare chance when you find someone on call which resolve the issue on phone call otherwise it takes 3 to a week to get your ticket close.

      Donna Peter E Masucci MD PC

      Jul 2019
      Easy to use and well designed

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Software is very easy to use and we are able to create report more accurately for the surveys. Specially charting is very easy.

      Cons

      There are some filters needs to be more specific which we were looking for. Otherwise, it works good.

      Angelique HAPPI, Inc

      Jul 2019
      Challenging in reports and outdated design

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      No doubt athenahealth has potential, but this is not the best emr we used. It has some great features unlike others, they categorized different specialty doctors which keeping eye on our appointments is relatively easy.

      Cons

      The design is quite outdated. It is sometimes very difficult to use, even simple creating report can be challenging and most of them are highly inaccurate.

      Donna Surgical Associates of Western NY PC

      Jul 2019
      Athenahealth Reviews

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Ease of use for scheduling. Reminder text and calls. Note system is easy to use. Statements easy to review and print.

      Cons

      Separating cases for insurance, self-pay, and auto. Charge for every little thing. Needs some improvement

      Sheena Litchfield Hills Family Medicine, LLC

      Jul 2019
      Intuitive software

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Intuitive software and easy to access anywhere - I even logged in when I traveled abroad. Provides efficiency and productivity.

      Cons

      Too many screens and clicks waste a lot of time. The customer support really needs working on. Cost effective but needs improvement

      jeffrey FACSJ

      Jul 2019
      So much expensive

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      This product is so much expensive and benefits are nothing in return. they take so long to complete software training and data migration.

      Cons

      Their support is really terrible as they are unable to understand your issues in one attempt. It takes so long to resolve any issues.

      Jennifer Britt and Hamre Companies, LLC

      Jul 2019
      Better choice for our practice

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      We found this product helpful and reduce our workload. Patient scheduling and text system really great.

      Cons

      They take so much time in implementation and data migration process. This thing disturbed our system for a few days.

      Chad Benton

      Jan 2019
      Athena expensive

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      I like the lay put of the system but the usability is not very user friendly however with lots of time and effort you can get a task done

      Cons

      the charts associated with the other modules are not at all seamless it is difficult to use if you are under pressure and not the best system to use when there is already a lot going on.

      Trent Banon

      Jan 2019
      Brilliant system

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Athena has a great emr/pm system and their support staff is also extremely helpful the staff here at my practice enjoy using it and understood it thoroughly during training.

      Cons

      It is very very expensive and I wish we didn't have to do most of the billing work ourselves, Athena need to improve on their billing and RCM services.

      Alan West

      Jan 2019
      Great System

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Athena health has helped me improve the way I practice and I can now pay more attention to my patients instead of the computer because it is very intuitive.

      Cons

      There have been instances where you get to suggest what you want but unfortunately not much attention is paid to our suggestions there are quite a few areas where Athena can improve if they would take our opinions and suggestions seriously.

      Todd Williams

      Jan 2019
      Worth the time and money

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      the emr/pm is brilliant I love the functionality they offer, there are many ways to customize you charts and use portable devices incase you need to visit your patients. I really recommend it.

      Cons

      the implementation takes longer then you might think other vendors don't usually take that long and I just wish they would reduce their prices because Athena is very heavy on the pocket.

      Mark Walker

      Jan 2019
      Athena Review

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      I work out of a family practice and I would like to say that Athena's EMR is pretty decent but their billing is a bit dodgy.

      Cons

      the only thing I don't like about them is that we have to pay extra for almost every feature and their billing is not really good although they offer a good rate but I don't always get what I collect.

      Samuel Reed

      Jan 2019
      A good option to consider

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      As I am new in the EMR market and Athena is my first EMR software provider so I feel it has really taken up most my tasks on its shoulders

      Cons

      Initially things are easy to set up but later it simply started getting complicated and eventually terrible

      Logan Miller

      Jan 2019
      Ease of use for Providers

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      They have really made practice functionalities easy for the providers be it completing progress notes, accessing labs or imaging results.

      Cons

      They charge you way more than the things they actually deliver in their product. Their format of the letter is also very complicated.

      Cole Ford

      Jan 2019
      5 star review

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      The best thing about the system is that everything is very transparent and for everyone. I like their customer support.

      Cons

      I found their product very expensive but I believe they have pushed up my practice in revenue at the same time

      Clive Adams

      Jan 2019
      Best EHR but needs improvement

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      I really like their support. Its always available whenever they are needes and the system does maximizes your overall efficiency.

      Cons

      They encourage their users to vote on the improvement areas but they are least interested in actually implementing it

      John Williams

      Jan 2019
      Amazing Software

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      I was very happy to use their software. It made reporting so easy and I was able to customize the template in accordance to my needs

      Cons

      Their software is a bit expensive but then it cut downs cost in so many other ways such as calling up people for insurance etc.

      Andrea Thomas

      Jan 2019
      Athena Health Kudos

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Athena health is the best and user-friendly software current time. We heard a lot about it and found it really great.

      Cons

      They take a little longer time in starting to settle thing and data migration. Now the working process is aligned with our process.

      Allison Morre PHD

      Jan 2019
      All Set

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      This system is so much effective and powerful to run our practice system. It has all functionality like, scheduling, reporting, and managing reports and data

      Cons

      We did not find anything wrong which could be written in cons. Really like this product and hope for good work contribution in future.

      Trevor Smith M.D

      Jan 2019
      So much expensive

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      This product is so much expensive and benefits are nothing in return. they take so long to complete software training and data migration.

      Cons

      Their support is really terrible as they are unable to understand your issues in one attempt. It takes so long to resolve any issues.

      Sandra Wilson

      Jan 2019
      Great product and services

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      We found this software really user-friendly and customizable. Their cloud services are great and super fast to fulfill our practice requirements.

      Cons

      We have a few issues with Athena health support. You have to create a ticket for a minner issue and they reply that ticket after a while.

      Clive Stone

      Jan 2019
      Athena Health has been very helpful

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      One great thing is their support is always there to help you get out of technicalities. And their billing is very convenient process

      Cons

      Few of major cons consists of alot of scrolling involved in patient charts and inability to adjust Quality reports.

      Cole Ford

      Jan 2019
      Use of EHR made easy

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Progress notes are easily accessible and they have networked with all the labs so you dont have to do it

      Cons

      At the start, they promised alot than they actually delivered in the given and decided amount. Therefore its costly

      Lewis Clark

      Jan 2019
      Amazing EHR

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      The system is very smooth and hardly encounters any issue. Everything is very transparent which makes it easy to get things done.

      Cons

      Although the system is very expensive but ever since I started using it we have been able to generate alot in revenue

      Harry White

      Jan 2019
      EHR is best but there is room for improvement

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      It is easily accessible and maximizes the efficiency. It caters very well to the needs of an organization.

      Cons

      They have alot of glitches and if this continues so they might end up losing their clients. It hinders the workflow

      Franklin Jacklin

      Dec 2018
      Not good from reporting perspective

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Intuitive software and easy to access anywhere - I even logged in when I traveled abroad. Provides efficiency and productivity.

      Cons

      Too many screens and clicks waste a lot of time. The customer support really needs working on. Cost effective but needs improvement

      Belly Guide

      Dec 2018
      Valuable EHR

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Customer support, being able to do a live chat, promptness of response. And easy navigation. Readable updates

      Cons

      I wish there were more email lines especially when a client has more than one email or split parents.

      Ayesha Khan

      Dec 2018
      A Useful EHR

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      A very detailed program for billing and documentation. Customer support service is very nice and always helpful.

      Cons

      Redesigning some of the documentation templates are slightly complicated, but gets easier with practice.

      Roger John

      Dec 2018
      An Efficient EHR

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Appointment scheduling and billing are the best features. Very user-friendly software and webinars are always available.

      Cons

      Video tutorials in the initial stages are not very helpful. They are old. Overall Athena at your fingertips

      Anthani Boggus

      Dec 2018
      Athenahealth Review

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Ease of use for scheduling. Reminder text and calls. Note system is easy to use. Statements easy to review and print.

      Cons

      Separating cases for insurance, self-pay, and auto. Charge for every little thing. Needs some improvement

      Anna Miller

      Dec 2018
      Athenahealth emr

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Athenahealth ehr is very well designed for small practices, I used it every day for the orthopedics practice. The design is very well organized from patient information to form or document creation it is very easily useable.

      Cons

      Mostly when system update it get slower and it need adjustments. Support is quite slow. You have to call multiple time to get your issue resolved.

      Shelby Hope Clinic and Care Center Inc.

      Dec 2018
      Easy to use

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      It is very easy to learn, which means the health care can be handled more efficiently. I can access to my clinical information easily in minutes and their secure text messaging care coordination more easy.

      Cons

      All the manuals are online, report creating process is very difficult. Support is very slow it is very difficult to find online and quick response from their client service team.

      Kerri Four Corners Regional Health Center

      Dec 2018
      The system on works on Iphones only

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      The system is easy to use and affordable as compare to other vendors. The design is easily learnable, first 3 weeks takes to struggle then it pretty easy to navigate in system.

      Cons

      I was very excited to use it on my cell when my co-worker showed me on her phone. I was happy I wouldn’t have to be around with the laptop but I didn’t know it works on Apple devices. It does not supported on my browser.

      Andrew Atkins

      Dec 2018
      Software is amazing but support is worst

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      The interface is very user friendly and easy to use as compared to our previous emr. Easily navigation throughout the system.

      Cons

      Support is really bad. There are very rare chance when you find someone on call which resolve the issue on phone call otherwise it takes 3 to a week to get your ticket close.

      Tia Dazey

      Dec 2018
      Challenging in reports and outdated design

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      No doubt athenahealth has potential, but this is not the best emr we used. It has some great features unlike others, they categorized different specialty doctors which keeping eye on our appointments is relatively easy.

      Cons

      The design is quite outdated. It is sometimes very difficult to use, even simple creating report can be challenging and most of them are highly inaccurate.

      Evelyn McLean

      Dec 2018
      Cost effective and amazing features

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Athena clinical is one of the best ehr we ever came across. It designed very user friendly and easy to use which saves a lot of time for documentation and billing process. It is very easy to get patient history to medication chart.

      Cons

      It required some pre computer skills to use the system to navigate through different lab. It takes a week or 2 but a regular user can easily manage to learn it.

      Zhen Gao

      Dec 2018
      Easy to use and well designed

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Software is very easy to use and we are able to create report more accurately for the surveys. Specially charting is very easy.

      Cons

      There are some filters needs to be more specific which we were looking for. Otherwise, it works good.

      Mike Bradshaw

      Nov 2018
      Smooth Documentation and Flow Charts Creations

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      I like how I can easily search through outpatient records when caring for them in the hospital setting. Everything I need to know is located in one place such as past medical history, current medications, previous lab work and imaging ect. I can see where the patient was seen last and what was done for them. I especially like how I can message providers in order to stay in close communication with them. This allows a smoother transition when going from the inpatient to outpatient setting.

      Cons

      I certainly did not like that the providers outside the hospital cannot connected with Athena . If the providers is not part of the software we cannot communicate with them.

      Zoe Andrews

      Nov 2018
      High in patient engagement

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Athenahealth surprised us in excellent patient engagement features which leads us keep us update from patient’s timely visits and overall health score. Patient can easily check their records and schedule themselves without any hassle.

      Cons

      Customer support is a bit slower. It is very hard to reach them. Systems usually get lagged whenever

      Nick Aldrich

      Nov 2018
      Organized and nice layout

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      In general it keeps medical records organized and its easy to change and modify the information at any time. Software frequently gets update which is a good step. A recent update few months ago which improved the layout which is more user friendly.

      Cons

      First thing first, there is not enough security options to hide your certain documents or note to keep them seen from other people in your network. 2nd thing when you we send the patient case back and forth, no notification email or reminder we can have when the notes get opened.

      Owen Hardy

      Nov 2018
      Easy to Use But Have Flaws in Functionality

      Overall Quality

      Functionality

      Customer Support

      Value for Money

      Pros

      Athena has a lots of useful features like Secure Text Messaging, Epocrates, revenue cycle management services and Care Coordination but still have some issues in reporting and billing areas. It is very useful that they categorized different specialty and physicians accounts which make easier to check and balance their schedules.

      Cons

      Its ehr sometimes take too many clicks to add particular information which leads to consume lots of time. Specially whenever we pull out patient’s report there are highly inaccurate.

      How Would You Rate this Software?
      Overall Quality

      About Company

      Glassdoor Rating:

      No of Employees:

      5000+

      Annual Revenue:

      $1.08 B

      Established Year:

      1997

      Customer Support Hrs:

      Coming Soon
      Overall Rating

      4.2

      Key Features

      HIPAA Compliance

      8.5

      Templates

      9.4

      Charting / Document management

      9.5
      Top Pros and Cons
      • Interactive Reporting Framework

      • Intutative PMO Features

      • Adequate KPIs definition

      • Visual interface

      • High Price

      • Better Alternative Available

      Customer Ratings

      Ease-of-use

      4.0

      Customer Support

      3.8

      Value For money

      4.1

      Functionality

      3.9

      Download athenahealth EHR Extended Information

      athenahealth company logo

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